Oluwatobiloba Adenola 177 Questions 10 Answers 1 Best Answer 216 Points View Profile 0 Oluwatobiloba AdenolaLevel 2 Asked: March 11, 20202020-03-11T10:05:21+00:00 2020-03-11T10:05:21+00:00In: Arts, Media, Sports and Entertainment How does customer service fit in social media strategy? 0 How does customer service fit in social media strategy? Share Facebook 1 Answer Voted Oldest Recent Ayomide 0 Questions 69 Answers 0 Best Answers 158 Points View Profile Ayomide Level 2 2020-03-30T21:14:34+00:00Added an answer on March 30, 2020 at 9:14 pm Social media customer service strategy not only addresses the customer that you’re interacting with but also anyone who might be witness to the public exchange. Responding to all direct questions sends a message to customers that you’re watching and actively participating. Selectively responding means you don’t care about all of your customers. In a way, social customer care is a springboard for increased sales and brand loyalty. 0 Reply Share Share Share on Facebook Share on Twitter Share on LinkedIn Share on WhatsApp Leave an answerCancel replyYou must login or register to add a new answer.