Oluwatobiloba Adenola 177 Questions 10 Answers 1 Best Answer 216 Points View Profile 0 Oluwatobiloba AdenolaLevel 2 Asked: February 24, 20202020-02-24T09:21:46+00:00 2020-02-24T09:21:46+00:00In: Retail and Sales Customer Service 0 A customer becomes angry with you, and demands to speak to your supervisor. How do you handle such a situation? Share Facebook 1 Answer Voted Oldest Recent Ayomide 0 Questions 69 Answers 0 Best Answers 158 Points View Profile Ayomide Level 2 2020-04-09T17:27:41+00:00Added an answer on April 9, 2020 at 5:27 pm Employers ask this question not only to see if you are knowledgeable about effective customer service and conflict resolution strategies, but also to know the level of your enthusiasm for what can often be a stressful occupation. It is easy to tell when someone is angry from the first few seconds of a conversation. Listen to the whole story without judgement, speak in even tone so as not to intensify the situation, reiterate the customer’s points before apologising for the issue. 0 Reply Share Share Share on Facebook Share on Twitter Share on LinkedIn Share on WhatsApp Leave an answerCancel replyYou must login or register to add a new answer.