Oluwatobiloba Adenola 177 Questions 10 Answers 1 Best Answer 216 Points View Profile 0 Oluwatobiloba AdenolaLevel 2 Asked: March 11, 20202020-03-11T17:58:11+00:00 2020-03-11T17:58:11+00:00In: Retail and Sales A customer wants to return some goods that have been clearly opened and used. What would you do and say? 0 A customer wants to return some goods that have been clearly opened and used. What would you do and say? Share Facebook 1 Answer Voted Oldest Recent Ayomide 0 Questions 69 Answers 0 Best Answers 158 Points View Profile Ayomide Level 2 2020-04-09T17:06:37+00:00Added an answer on April 9, 2020 at 5:06 pm While great customer service is important, you also have to know when to follow and adhere to company policy. If company policy states that open and used items are not eligible for a refund, you must stick to the policy. When answering this question, state that you will be polite and courteous to the customer at all times & follow the company’s return policy before proceeding to explain why they are not eligible for a refund. 0 Reply Share Share Share on Facebook Share on Twitter Share on LinkedIn Share on WhatsApp Leave an answerCancel replyYou must login or register to add a new answer.